Robots Are Changing the Face of Customer Service

I wanted to share a summary of a recent Harvard Business Review article that discusses how robots are changing the face of customer service:

Adoption of AI-powered customer service robots has rapidly accelerated across various industries, significantly improving efficiency, cost savings, and customer satisfaction.
Integrating AI and robotic systems allows businesses to provide 24/7 support, instantly address customers' issues, and adapt to new communication channels.
Businesses must balance automation and human touch, ensuring that human agents handle complex or emotional issues to maintain customer trust and empathy.
To stay competitive, companies must invest in training and upskilling their workforce to work alongside robots and AI-driven solutions.